Policies

Arriving late will deprive you of valuable treatment time. Although we aim to complete your entire session within the allotted time, tardiness of more than 10 minutes could result in rescheduling.  For detailed information on fees, please consult our cancellation policy. 

 

At The Drip Lounge we have a 72 hour cancellation / reschedule policy in place to ensure clients can get in for appointments in a timely manner and to respect our providers’ time. Any appointment that cancels, reschedule, no call no show outside of the 72 hour time frame will have the following fees automatically charged to the card on file. 

We respect our Providers’ time as they can be booked out weeks ahead, and may have a waiting list. Last minute cancellations and rescheduling do not allow us time to fill those gaps. We appreciate your understanding of our policies. This will allow The Drip Lounge team to continue to provide the highest quality service for you and future clients, as well as valuing our team members’ time. By scheduling an appointment, you are agreeing to our policies.  

We do not offer refunds on any services rendered.  Results are quite variable from individual to individual and while we do our best to achieve the desired outcome, it cannot be guaranteed.  Clients are responsible for additional treatments needed to achieve desired results. Retail: We do not offer refunds on any products or merchandise purchased. Defective products may be exchanged within 7 days for the same product only. No refund on Gift Certificates purchases. 

Although we love animals, we ask that you please leave your pet at home during your visit to The Drip Lounge. Should you arrive to an appointment with a pet that is not a service animal you will be asked to remove the animal from our healthcare facility.  To avoid any disruption or inconvenience, we ask that you please leave your pet at home.